Privacy & Data Protection

At Helpwave, we take data privacy and security seriously. Our commitment to protecting your information is at the core of everything we do.

Our Privacy Commitments

• End-to-end encryption for all data transmissions
• GDPR and CCPA compliance
• Regular security audits and penetration testing
• Transparent data handling practices
• User control over data collection and storage

Use of LLMs

To provide our search and chat services, we use foundational large language models (LLMs) and artificial intelligence (AI) services from the following providers:

• Anthropic
• Azure OpenAI
• OpenAI

Note: Helpwave and our providers will never use your data to train AI or LLM models.

Enterprise Security

For enterprise customers with strict data protection requirements, we offer:

• Custom retention period of conversations, including no-retention
• Choice of which LLM or vector database provider is used
• Data de-identification services
• Role-based access control
• Restricting end-user access of AI functions to authenticated users only
• SOC 2 Type II certified infrastructure
• Regular backup and disaster recovery procedures
• 24/7 security monitoring

Contact Us

For any privacy or security related questions, please contact us at privacy@helpwave.com

This overview is provided for informational purposes only and does not constitute a legal agreement. Please refer to our full Privacy Policy and Terms of Service for detailed information.