Installation Guide

Follow this guide to set up Helpwave in your environment. Our platform is designed to integrate seamlessly with your existing systems.

System Requirements

• Modern web browser (Chrome, Firefox, Safari, or Edge)
• Stable internet connection
• Admin access to your help desk system

Step 1: Create Your Account

1. Visit our signup page at app.helpwave.com/signup
2. Enter your business email
3. Choose a secure password
4. Select your preferred authentication method

Step 2: Choose Your Plan

Select the plan that best fits your needs:

• Starter: For small teams getting started
• Professional: For growing businesses
• Enterprise: For large organizations

Step 3: Initial Setup

1. Complete the onboarding questionnaire
2. Set up your team structure
3. Configure your business hours
4. Customize your support channels

Step 4: Install Browser Extension

For enhanced functionality, install our browser extension:

• Chrome: Available on Chrome Web Store
• Firefox: Available on Firefox Add-ons
• Safari: Available on Mac App Store

Step 5: Verify Installation

• Log in to your dashboard
• Check all connected channels
• Test the help desk functionality
• Verify team member access

Next Steps

After completing the installation:

• Review the Basic Configuration guide
• Set up your team workflows
• Import your existing data
• Train your team members