AI for Customers

Use AI to help your users find what they need, get scenario-specific guidance, and have access to 24/7 troubleshooting help.

Ingest your content

Ingest all of your customer-facing content with our out-of-box connectors and scrapers.

Supported Sources

• CMS (WordPress, Shopify, etc.)
• Help center and FAQs
• Website and blogs
• PDF, Markdown, CSV, and other files

Monitor

Use our dashboard to monitor usage and close the feedback loop.

• AI Reports - Pinpoint gaps in your documentation and monitor trending topics
• Usage Analytics - View all questions asked and track thumbs up, down, and other stats

Ready to use AI to improve your self-serve search and support experiences? Try Helpwave on your content or Schedule a call.