Zendesk Setup & Credentials

Zendesk configuration in Helpwave is centered on two stored values: a Zendesk token and a base API URL. The rest of the workflow builds on those values, even though the UI component is not currently surfaced as a dedicated dialog file beside the other CRM dialogs.

Required values

• Zendesk token
• Zendesk base API URL
• A known Zendesk user ID for the acting agent when required

Suggested setup flow

1. Store the token and base URL for the shop.
2. Confirm the target agent has a Zendesk user ID available.
3. Test ticket creation and ticket close on one sample record.

Supported actions that depend on this setup

• Load Zendesk tickets into Helpwave
• Create a Zendesk ticket from Helpwave content
• Close a Zendesk ticket from Helpwave