Help Scout User Mapping

Helpwave can map shop users to Help Scout users after credentials and mailbox access are in place. The mapping tab loads both user lists and stores a per-user selection in Helpwave.

Prerequisites

• A valid Help Scout access token
• A mailbox selection that returns the intended users
• Existing Helpwave users in the shop

Mapping steps

1. Open the User Mapping tab.
2. Refresh users when needed.
3. Assign a Help Scout user to each Helpwave user.
4. Save mappings and validate with a test conversation.

Benefits

• More predictable ownership on created conversations
• Fewer manual corrections after sync
• Cleaner operations when multiple inboxes share the same team