Help Scout Setup & OAuth

The Help Scout dialog exposes a broader credential model than the other CRM integrations. It stores application credentials, access tokens, refresh tokens, mailbox IDs, and a configurable API base URL.

Main fields in the settings tab

• App ID and App Secret
• Mailbox ID
• Access Token and Refresh Token
• Token Type and Scope
• Token Expires At
• Base API URL

Supported setup flows

• Connect with OAuth from the dialog
• Refresh the token from the dialog
• Save fields manually if you already manage credentials outside Helpwave

Practical setup order

1. Enter App ID and App Secret.
2. Run OAuth or store a valid token pair.
3. Refresh mailboxes and select the mailbox IDs you want to use.
4. Save the final configuration before moving to user mapping.