Auto-Reply Rule Templates
These Rules will automatically reply to and tag tickets based on specific conditions. Each template can be customized to better suit your business needs.
Autoresponder
Automatically replies to new Email tickets.
Outside business hours
Automatically replies to new emails received outside business hours.
Shopify Order Status
Automatically respond to order status inquiries from Shopify customers including tracking information where applicable.
Preorder
Automatically replies to order status inquiries tagged as preorders in Shopify.
Returns - Return portal
Automatically sends customers a link to the returns portal if they make a return request via Order Management in Chat.
Returns - Cancellations
Automatically requests further information if the customer makes a cancellation request via Order Management in Chat.