Auto-Reply Rule Best Practices

You can set up Rules that will send out an automated response to let your customers know when you are available, answer their most commonly asked questions, provide them with their tracking number, etc.

Key Practices

• Business hours auto-response
• Auto-replies with Shopify variables
• Internal note auto-reply
• Auto-reply or auto-close a ticket after snooze delay ends

These practices will help you efficiently manage customer inquiries and provide timely responses, enhancing customer satisfaction.