Auto-Close Rule Best Practices

You can use these Rules to close any tickets that aren't from your customers. This way, any tickets that don't need attention from your agents will be closed automatically and won't clutter your Views.

Key Practices

• Mentions auto-close Rule
• Facebook auto-close Rule
• Auto-close notifications
• Auto-close tickets from a certain user

These practices will help you maintain a clean and efficient ticketing system by automatically closing tickets that don't require human intervention.