AI for Support Teams

All the AI tools your support team needs to deliver fast, high-quality support.

Tools for your team

Support Copilot

Keep, our copilot for support teams, is a conversational AI sidekick that helps your team resolve tickets quickly across multiple channels including email (Gmail, Outlook), social media, and traditional support platforms.

Keep intelligently provides:

• Draft answers
• Relevant Sources
• Summaries
• To-dos
• ...and other relevant suggestions based on the context of a ticket

Private Sources

Your internal-facing assistant can leverage private sources your customer-facing assistant can't.

This includes:

• Support tickets
• Slack conversations
• Content from your CMS (WordPress, PrestaShop, Shopify)

Use our out-of-box connectors to tap into any of these sources.

Measure Impact

Track the effectiveness of your AI-powered support tools.

• Analytics - Monitor key metrics like deflection, documentation coverage, and 👍 👎
• Add to your own BI - Log chat events to your analytics tools and measure impact on your key metrics

Ready to use AI your support team and users can trust? Schedule a call.