Facebook Integration

Connect your Facebook business page to Helpwave to manage all your customer messages and comments directly from our platform.

Features

• Manage Facebook messages and comments in one place
• Automated message routing and assignment
• Quick response templates
• Message history and customer context
• Performance analytics and reporting

Setup Requirements

• Facebook Business Page admin access
• Facebook Business Manager account
• Valid Facebook Developer account

Integration Process

1. Log in to your Facebook Business account
2. Grant necessary permissions to Helpwave
3. Select the Facebook pages you want to connect
4. Configure message routing and automation rules
5. Test the connection