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Intents & Sentiments Analysis

Powered by Helpwave's advanced multi-layered AI system, we automatically analyze and classify customer messages to understand both intent and emotional context, enabling smarter automated responses and prioritization.

Sentiment Analysis

Positive

65%

Customer is satisfied with the product or service

Neutral

25%

Standard interaction without strong emotion

Negative

10%

Customer shows dissatisfaction

Urgent

8%

Customer requires immediate attention

Promoter

15%

Customer shows intense satisfaction
Top Customer Intents

Discount Request

145 tickets

Customer asking for discount or help applying it

Order Status

120 tickets

Inquiring about order status

Technical Support

98 tickets

Technical issues and troubleshooting

Return Request

85 tickets

Customer wanting to return items

Product Questions

76 tickets

Questions about specific products

Exchange Request

54 tickets

Customer requesting product exchange
AI-Powered Classification

Our advanced AI system utilizes multiple layers of machine learning models to accurately classify customer messages:

  • Natural Language Processing

    Deep learning models analyze message context and meaning

  • Multilingual Support

    Supports 16 languages including English, Spanish, French, German, and more

  • Sentiment Analysis

    Emotional context detection including urgency and satisfaction levels

  • Intent Recognition

    Automatic classification of customer needs and requests