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Subject Line Rules for the Help Center Contact Form

You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines.

Available Rule Actions

1. Auto-tag tickets based on custom subject lines

2. Auto-assign tickets to specific agents or teams

3. Auto-reply to tickets using:

  • Pre-defined Macros
  • Custom responses directly from your Rule

Note: If you are looking for Rules for your Standalone Contact Form, please check our article with examples.