Priority Ticket Rule Best Practices

Whether you want to identify loyal repeat customers, customers who are reaching out to cancel an order, or customers who are frustrated/disappointed, you can do that with Rules. You can also set up corresponding Views to quickly and easily manage these tickets or ensure they're getting to the correct person.

Key Practices

• Urgent tickets
• VIP shoppers

You can set up a Rule to auto-tag the ticket if the customer is showing impatience or mentions an urgent need. With the VIP shoppers Rule, you'll be able to recognize shoppers with a high number of orders and create a matching View if you want to give their tickets some extra attention.