Rule Glossary: Customer and Self Service

Customer and self-service conditions allow you to define criteria based on customer data and self-service interactions.

Key Customer and Self Service Conditions

• Customer Email

  Triggers if the customer's email is a specific one.

• Order Management Flow

  Helps tag/assign/reply to Order Management inquiries.

• Quick Response Flow

  Used to take further action if a customer asks for more help after a Quick Response.

• Self-Service Store

  Detects tickets created via Order Management in the Help Center connected to your store.

These conditions help automate interactions based on customer data and self-service actions.